Lessons Policy
Clear and objective, here is our Lessons Policy.
Learning Plans & Courses
All features included in each Learning Plan or Course are detailed on their specific pages:
Piano Online Lessons
Music Creation Online Lessons
Piano for Professionals
Lessons in Braga
PianoClass for Kids
Academic Calendar
Visit the PianoClass Academic Calendar page to view our working days, hours, scheduled events, and lessons.
A new Learning Plan can begin at any time during the year. We schedule short breaks and extra activities throughout the year to optimise both your musical learning and overall life experience.
Office Hours and Special Activities are also on Google Calendar and can be seen on the Academic Calendar page.
Punctuality & Lesson Material
Live lesson
Have all your learning materials ready before the lesson time.
Adjust your bench and open Zoom ahead of time to test your camera and microphone.
Enter your teacher’s lesson room 1–2 minutes before the scheduled start, then check your settings.
Recorded lesson
Upload your videos and files at least 1 hour before the scheduled time.
Confirm that your videos and files are ready and accessible before the instructor starts recording.
Delays
If you think you will be late for a live or recorded lesson, please notify us via WhatsApp as soon as possible, and before the first 10 minutes of your scheduled time.
We will always wait for 10 minutes. If we receive no notification about a longer delay within that period, the lesson is considered given, and the instructor will be unavailable for the remaining time.
Safety and Privacy
We value your safety and privacy. Below is our recording policy.
Individual lessons
You are authorised to record your lessons, and the instructor may do so as well. These recordings belong to you. PianoClass may only use them after receiving your explicit permission or that of your legal representative.
Special Activities
Videos recorded during Special Activities are the property of PianoClass. Your participation implies permission to use your image and audio in public media.
Digital Platforms
Digital Platforms
Since lessons take place via virtual media, PianoClass is not responsible for technical issues related to video-call platforms, cloud services, or other learning apps. We recommend you back up your files regularly to prevent data loss.
Technical Problems
We always keep a backup plan in case our main device or internet connection fails. We encourage you to do the same.
Instructor issues
If the instructor experiences technical problems, you may choose one of the following:
Move the lesson (or its remaining time) to another convenient day/time
Convert the remaining time to a recorded lesson
Student issues
If the student faces technical problems:
The instructor will help troubleshoot – to the best of their knowledge and means – and make the best use of the lesson time.
You may switch to a backup plan (e.g., using Zoom on a smartphone).
If no solution works, the instructor will provide practice guidance, and the lesson will be considered given. If you have already submitted enough practice material, the instructor may record the remaining part of your lesson.
Missing Lessons
By the instructor
If the instructor cannot teach due to health issues, an emergency, or a professional development event, you may choose from:
Rescheduling the lesson to another day/time
Having the lesson with another PianoClass instructor
Receiving written guidance plus a recorded lesson from our library, tailored to your repertoire
Transferring the lesson to the end of your learning plan
By the student
If you know you will miss a lesson, please inform your teacher as soon as possible. You may reschedule it or request a recorded lesson.
By 12 hours BEFORE your lesson: try to reschedule using our calendar. The new date must be before or within 10 days of the original date.
By 10 minutes AFTER the lesson start time: if you must miss a lesson at the last minute, notify your teacher via WhatsApp and upload any recent practice videos. The teacher will then record your lesson in the remaining time.
Your notification is valid only after your instructor confirms it.
Rescheduling depends on your instructor’s availability.
A rescheduled lesson cannot be rescheduled again and must be attended by the original student.
We have you covered!
If you cannot attend a rescheduled lesson, you can still make progress by:
Exploring our Special Activities library and previous lessons in your YouTube playlist
Enrolling an Office Hour
Using Follow-up for any questions until your next lesson
For vacations longer than two weeks or permanent schedule changes, inform your teacher as early as possible. We cannot guarantee reschedules, but we will try to find solutions.
Single Lessons – Student Absence
Attempt to move the lesson to an earlier time if possible.
Alternatively, request a recorded lesson by uploading your practice videos to YouTube or Vimeo and sending the links to your instructor.
Purchase and Cancellation
Purchase
A new Learning Plan can be purchased at any time of the year. Payments are made via PayPal, bank transfer, or Wise before lessons begin.
Cancellation
Our learning plans are non-refundable.
If you are in your first three months and have not exceeded 9 × 55-minute lessons or 18 × 25-minute lessons, you may convert your annual plan into a ChopInTrial Learning Plan.
If you cannot continue, you may transfer your remaining plan to another person (once).